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Terms & Conditions

The Company: Industrial Medical Supplies Ltd.

The Customer: The corporate entity, firm or individual ordering the goods from the Company. All orders are made on the following terms & conditions alone.

Industrial Medical Supplies Ltd sales representatives have no authority to make any representation or promise on the company’s behalf or to vary these terms & conditions.

Prices: Unless stated to be fixed for a stated period, Industrial Medical Supplies Ltd reserves the right to change prices at anytime without prior notice. All prices are including VAT.

Payment: The customer will agree to pay the full invoice amount before goods are sent.

Carriage and Delivery: Standard delivery on all UK orders. Orders will be delivered 2-3days working day on stocked items.

We cannot guarantee next day delivery on every order received – as with all delivery services, occasionally circumstances beyond our control arise. Some postcodes to islands and the highlands may not qualify for next day delivery – if you are concerned your delivery address is within these areas, please call our sales team on 01455 550056.

Returns: The Company will supply the Customer with products on the understanding that the Customer will test them in actual use and will have determined whether the products are suitable for the particular use to which they are to be applied. In the event of a product not meeting the Customer’s requirements, it must be returned to the Company in an unused and resaleable condition within 30 days of delivery. A returns note (supplied when the company dispatches the goods) must be completed by the Customer and returned with the products. 

In such circumstances, we will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question. Any credits and refunds will be made only after the Company’s receipt and inspection of the goods. The Company reserves the right to refuse the Customer credits and refunds in the event of goods being returned in a used and/or unsaleable condition.

We shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. Our liability to you shall not in any event include losses related to any business of yours, such as loss of profits or business interruption, neither will we be responsible to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.

Damaged & Missing Products: The Customer must make any claims for damaged or missing product within 3 working days of receipt of delivery. Industrial Medical Supplies Ltd reserves the right to refuse any claims made after 3 working days. This does not affect the Customer’s statutory rights.

Online Product Images and Descriptions: Images on the site may differ slightly from the products supplied. In such an event, the product supplied by Industrial Medical Supplies Ltd will still be fit for the purpose of its intended use.

Overseas Orders: Industrial Medical Supplies Ltd reserves the right to treat orders from Customers outside of the UK on an individual basis.

Error & Omissions Excepted.